Sapphire Bark Collar Q&A

Will the collar fit a tiny 5-lb dog?

Hello, thanks for asking! Yes! the collar should fit your dog perfectly. The straps that came with the collar can be trimmed or cut down to fit the size of your dog’s neck. It can be adjusted as short as 2 inches. We made a video showing how to properly adjust and trim your collar, as well as to seal it properly to avoid the nylon strap from getting frayed. Everything will be included in the manual you’ll receive once you made your purchase.

Does the collar use vibration or shock?

Hello! The Sapphire Collar uses UltraSonic and Vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

How often should I need to charge my collar?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough. Thank you for asking!

Are the prongs made of plastic or rubber?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

Do I get any kind of warranty on this product?

Hello! We offer 30-day risk-free money back guarantee and a replacement warranty after the 30-days period. If you need any help or have any more question regarding the product’s warranty, please feel free to send us a message anytime and we’d be happy to assist you!

Where do I actually place this on my dog’s neck? Center? Above the throat? Where?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

Green light keeps on blinking! What to do???

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

Can my dog use this without supervision? Or do I have to be present 100% of the time while using this thing?

Hi! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

Can I dip the box in the pool? My dog loves to swim!!!

Good Day! The Sapphire Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!

Will I be purchasing rechargeable batteries? I prefer not.

Good question! You don’t need to buy any more batteries with the Yellow Collar. The device itself is rechargeable. The package already came with a USB Charging Cable that you can plug into any USB Outlet for the collar to charge. Charging time is approximately 4 hours and the charge lasts for as long as 1 week depending on how often the collar is being used or activated by your dog. We made this collar rechargeable because of the issues that non-rechargeable bark collars have (e.g. batteries are very hard to find and do not even last long). Please let me know if you need any more help with the product! We’re open 24/7!!! Have a great day!

Is the collar quick release or buckle?

Hi! Yes the collar has quick-release buckle and the strap is adjustable. You can also trim the nylon strap to perfectly fit your dog’s neck. We made a video on how to do this step properly and the link is included in the manual that will be sent to your email address once you made the purchase. Thank you..

What to do with S button?

Hello! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

What material is this collar made of???

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

The collar is blinking green, what does this mean? It hasn't seemed to work since it started blinking green.

Hello, if the collar blinks green, it’s on stand by mode. Please put it on your dog and it will activate (steady green light) once the device senses that your dog is active and barks.

I need instructions.. where do I get it?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there. I really hope this helps.

What is Sonic?

It is an inaudible high-pitched tone that your dog will catch easily as they are more sensitive to high-pitched sounds. The Sapphire collar uses sonic and vibration. This will come in handy if you’ll be using the collar at night and do not want to be bothered by the beep of a regular collar..

Does the collar use vibration or shock?

Hello! The Sapphire Collar only uses sonic and vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

What is the difference between Moonstone, Topaz and Sapphire? They seem to have the same functionality?

Thank you for asking! The size of the collar is the same.. They however vary in terms of the strength of vibration. Sapphire is 20% stronger than Topaz and 40% Stronger than Moonstone. If you have a stubborn dog ad does not want to use static shock, you can safely go for this option. I hope this helps

Will the sonic bother other dogs in the house?

They may hear the sonic but should not be bothered by it. It’s designed mainly for getting the attention of the dog wearing the collar and as a warning sign to get him to stop barking.

I have a 3.5 pound miniature teacup Yorkie, he's very small but his bark isn't and it's non stop. Is this size to big? I don't want to hurt him?

Hello! This collar will fit your dog as this is designed for very small, toy breed dogs. The strap can be adjusted and even trimmed or cut down to fit the size of your dog’s neck. The collar only uses sonic and vibration and won’t cause any pain. It’s designed to only get your dog’s attention and not punish him for barking.. The collar gives warning tones first before even vibrating to make sure that your dog understands it’s purpose. It will help greatly if you’ll be present during the first few days of training so you can observe how he reacts to the product. Hope this helps..

Will it work for growling?

Hi! The collar can only be used to control excessive barking. The device works off air pressure meaning as your dog barks, his throat will push a little amount of air at the back of the device – activating the collar. I suggest you get another one of our products which is the Emerald Collar. It works manually using a remote control and helps greatly in getting your dog’s attention in training him not to growl and can be used as well for other general training.

Why can’t I hear this beep? Is my collar defective???

Hi! The Moonstone Collar uses ultrasonic blast instead of beep. It is an inaudible high-pitched tone that only your dog can hear because they are more sensitive to high-pitched sounds. This function will come in handy if you are to use the collar at night or if you have guests and do not want to be bothered by the beep.