Mint Bark Collar Q&A

Is this collar safe for toy breeds?

Absolutely! The new and improved Mint Collar is the smallest
dog bark collar in the market and it’s designed mainly for very small, toy breed dogs starting from 4-lbs. It only uses beep and vibration for training and won’t in any way cause pain to your dog. We made this collar because it just isn’t right to put a one-size-fits all bark collar to extra small dogs. Thank you!

Jenna – Our K9 Customer Service Manager

Are the prongs hard or soft?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

Jenna – Our K9 Customer Service Manager

Will this shock my dog?

Nope!!! Mint Collar only uses beep and vibration for training. The vibrations are gentle yet very effective in curving your dog’s barking behavior. This collar is perfect for those who do not want to use static shock but needs a bark control device that’s effective and painless!

Jenna – Our K9 Customer Service Manager

How long does the battery last?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough.

Jenna – Our K9 Customer Service Manager

What’s the difference between Mint and Moonstone Collar?

The Mint Collar uses audible beep and vibration for training whilst the Moonstone Collar uses an inaudible sonic and vibration.. Both of these collars are made for extra small dogs and uses vibration for correction.

Jenna – Our K9 Customer Service Manager

Where should be the collar located? Is it above, top or in the middle of my dog’s neck?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

Jenna – Our K9 Customer Service Manager

Green light is continuously flashing, is this normal? What does it mean?

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

Jenna – Our K9 Customer Service Manager

Can my dog use this without supervision? I need to use this on my dog while I’m at work. Is that possible?

Of course! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

Jenna – Our K9 Customer Service Manager

What is the “S” button for?

Good Day! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

Jenna – Our K9 Customer Service Manager

Can my dog swim with the collar on?

The Mint Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!

Do I have to purchase rechargeable batteries? Or is it already included in the package?

Good question! You don’t need to buy any more batteries with the Mint Collar. The device itself is rechargeable. The package already came with a USB Charging Cable that you can plug into any USB Outlet for the collar to charge. Charging time is approximately 4 hours and the charge lasts for as long as 1 week depending on how often the collar is being used or activated by your dog. We made this collar rechargeable because of the issues that non-rechargeable bark collars have (e.g. batteries are very hard to find and do not even last long). Please let me know if you need any more help with the product! We’re open 24/7!!! Have a great day!

Is the collar made of pure plastic or rubber?

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

I got the collar so how do i get the instructions?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there.

What color do I use for a 8lb chihuahua mix?

Hi Heather, you can get the Mint Collar! Works great for extra small dogs 🙂 Thank you!!!

This item advertice to be a rechargeble, does it come with the charger and also what kind of batteries does it used?

Hello, the collar came with a charging lead/cable and you can plug it into any USB port available in your home like the ones on your computer or mobile phone charger.

How do I order size

All our collars are being distinguished by its color. Different color equals different functions and sizes. The Mint Collar is made for extra small dogs and uses beep and vibration.

I have an Italian Greyhound with a very skinny neck. Would this work for her?

Absolutely! The collars’ strap can be adjusted to as tiny as 2 inches in diameter. This collar is specially made for extra small dogs. It only uses beep and vibration for training and won’t in anyway cause any pain to your dog. Please contact us if you need any more help with the product. Thank you!

What are the red lights?

Hello! If the collar blinks a constant red light, it means that it needs to be charged. Kindly charge the collar approximately 4 hours or until all the lights are turned off indicating that it’s already fully charged.
If you’re getting three red lights beside the S button, it means that the device is set to the highest sensitivity level which is 7. The sensitivity setting tells how easy the collar activates and will not affect the strength of beep or vibration.
Please feel free to send us an email if you need further assistance

Hello, my dog does more whining than anything. Would this work for whining? Thanks!

Hi, the collar works off air pressure and only works on barking. A whine will not product much air movement between your dog’s throat and the device to get it activated. The yellow collar is designed to only stop excessive barking and cannot be used in other training method. Thank you.

White is the difference between the green and yellow version? Just the color? can be used in a dog 3-4 lb?

Hello. They vary in size and function. The Mint is for very small, toy breed dogs and the yellow is for small to medium sized dogs 6-lbs and up. The yellow collar is also made a little less sensitive as it is designed for active dogs. Thank you very much.

Will the noise from there license tags set of signal

Hello. They vary in size and function. The Mint is for very small, toy breed dogs and the yellow is for small to medium sized dogs 6-lbs and up. The yellow collar is also made a little less sensitive as it is designed for active dogs. Thank you very much.

Why are there prongs on the back of the device? Are they hard or soft?

The prongs are hard, they are designed to disrupt the barking pattern… They are designed to go either side of your dog’s windpipe, it also keeps the back of the collar control unit of the dog’s throat allowing for the air actuation trigger to work. Hope that helps… we are launching two new collars in the next two weeks both designed for Toy Breed – Small dogs… Teal and Moonstone… If you do not like the thought of the prongs then you will like the new Moonstone collar, that is Sonic and Vibration with a new type of prong that we have developed. Teal is aimed at Obstinate Barkers… Little Naughty Terriers… Hope that Helps

Will a dog's snoring cause it to activate?

It has operational lights on it… No lights means the collar is asleep, (zero activity normally when your dog is asleep) flashing green light means the collar is on standby (movement, but little activity and snoring will put the collar on standby mode, but not trigger the collar) and green light means the collar is working (Dog is active and alert)… Hope That Helps

Is the collar quick release or buckle?

Hi! Yes the collar has quick-release buckle and the strap is adjustable. You can also trim the nylon strap to perfectly fit your dog’s neck. We made a video on how to do this step properly and the link is included in the manual that will be sent to your email address once you made the purchase. Thank you.