Ivory and Charcoal Bark Collar Q&A

Does it include batteries?

Hello! you can add a second collar in this package and both collars will be controlled using the same remote.

Can my dog swim with it on?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

Do I have to always use the remote to activate this collar?

Hello! The Ivory Collar can be activated manually using the remote and the best thing about this collar is that it also has an automatic function. You can switch it to manual or automatic mode any time you wish to. The sensitivity level on the device needs to be adjusted properly so it will work on automatic mode. All the instructions needed to use this collar will be included in the manual. Hope this helps!

Does the automatic mode go off (beep,vibrate,shock) when your dog goes down the stairs, shakes or moves too much? How is it too sensitive/touchy)?

No it does not. The automatic mode will only go off if you switch it off. The collar may trigger false alert and to avoid this, you may adjust the sensitivity setting accordingly and make sure the collar fits your dog’s neck snugly – following the instructions included in the manual. The sensitivity setting can be adjusted between levels 1 to7 giving you a lot of room to adjust it.. Hope this helps you. In case you need further assistance, please feel free to send us an email anytime. Have a great day!

Do I get any kind of warranty on this product?

Hello! We offer 30-day risk-free money back guarantee and a replacement warranty after the 30-days period. If you need any help or have any more question regarding the product’s warranty, please feel free to send us a message anytime and we’d be happy to assist you!

Can two dogs be corrected simultaneously?

Hello! you can add a second collar in this package and both collars will be controlled using the same remote.

Does the remote have a lanyard?

Hi, no it doesn’t have one. You can easily place it in your pocket though because the remote is really slim and small – just the size of an iphone.

Is this collar waterproof?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.