Faq

Mint Bark Collar Q&A

Is this collar safe for toy breeds?

Absolutely! The new and improved Mint Collar is the smallest
dog bark collar in the market and it’s designed mainly for very small, toy breed dogs starting from 4-lbs. It only uses beep and vibration for training and won’t in any way cause pain to your dog. We made this collar because it just isn’t right to put a one-size-fits all bark collar to extra small dogs. Thank you!

Jenna – Our K9 Customer Service Manager

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Are the prongs hard or soft?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

Jenna – Our K9 Customer Service Manager

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Will this shock my dog?

Nope!!! Mint Collar only uses beep and vibration for training. The vibrations are gentle yet very effective in curving your dog’s barking behavior. This collar is perfect for those who do not want to use static shock but needs a bark control device that’s effective and painless!

Jenna – Our K9 Customer Service Manager

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How long does the battery last?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough.

Jenna – Our K9 Customer Service Manager

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What’s the difference between Mint and Moonstone Collar?

The Mint Collar uses audible beep and vibration for training whilst the Moonstone Collar uses an inaudible sonic and vibration.. Both of these collars are made for extra small dogs and uses vibration for correction.

Jenna – Our K9 Customer Service Manager

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Where should be the collar located? Is it above, top or in the middle of my dog’s neck?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

Jenna – Our K9 Customer Service Manager

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Green light is continuously flashing, is this normal? What does it mean?

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

Jenna – Our K9 Customer Service Manager

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Can my dog use this without supervision? I need to use this on my dog while I’m at work. Is that possible?

Of course! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

Jenna – Our K9 Customer Service Manager

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What is the “S” button for?

Good Day! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

Jenna – Our K9 Customer Service Manager

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Can my dog swim with the collar on?

The Mint Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!

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Do I have to purchase rechargeable batteries? Or is it already included in the package?

Good question! You don’t need to buy any more batteries with the Mint Collar. The device itself is rechargeable. The package already came with a USB Charging Cable that you can plug into any USB Outlet for the collar to charge. Charging time is approximately 4 hours and the charge lasts for as long as 1 week depending on how often the collar is being used or activated by your dog. We made this collar rechargeable because of the issues that non-rechargeable bark collars have (e.g. batteries are very hard to find and do not even last long). Please let me know if you need any more help with the product! We’re open 24/7!!! Have a great day!

 

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Is the collar made of pure plastic or rubber?

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

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I got the collar so how do i get the instructions?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there.

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What color do I use for a 8lb chihuahua mix?

Hi Heather, you can get the Mint Collar! Works great for extra small dogs 🙂 Thank you!!!

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This item advertice to be a rechargeble, does it come with the charger and also what kind of batteries does it used?

Hello, the collar came with a charging lead/cable and you can plug it into any USB port available in your home like the ones on your computer or mobile phone charger.

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How do I order size

All our collars are being distinguished by its color. Different color equals different functions and sizes. The Mint Collar is made for extra small dogs and uses beep and vibration.

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I have an Italian Greyhound with a very skinny neck. Would this work for her?

Absolutely! The collars’ strap can be adjusted to as tiny as 2 inches in diameter. This collar is specially made for extra small dogs. It only uses beep and vibration for training and won’t in anyway cause any pain to your dog. Please contact us if you need any more help with the product. Thank you!

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What are the red lights?

Hello! If the collar blinks a constant red light, it means that it needs to be charged. Kindly charge the collar approximately 4 hours or until all the lights are turned off indicating that it’s already fully charged.
If you’re getting three red lights beside the S button, it means that the device is set to the highest sensitivity level which is 7. The sensitivity setting tells how easy the collar activates and will not affect the strength of beep or vibration.
Please feel free to send us an email if you need further assistance

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Hello, my dog does more whining than anything. Would this work for whining? Thanks!

Hi, the collar works off air pressure and only works on barking. A whine will not product much air movement between your dog’s throat and the device to get it activated. The yellow collar is designed to only stop excessive barking and cannot be used in other training method. Thank you.

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White is the difference between the green and yellow version? Just the color? can be used in a dog 3-4 lb?

Hello. They vary in size and function. The Mint is for very small, toy breed dogs and the yellow is for small to medium sized dogs 6-lbs and up. The yellow collar is also made a little less sensitive as it is designed for active dogs. Thank you very much.

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Will the noise from there license tags set of signal

Hello. They vary in size and function. The Mint is for very small, toy breed dogs and the yellow is for small to medium sized dogs 6-lbs and up. The yellow collar is also made a little less sensitive as it is designed for active dogs. Thank you very much.

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Why are there prongs on the back of the device? Are they hard or soft?

The prongs are hard, they are designed to disrupt the barking pattern… They are designed to go either side of your dog’s windpipe, it also keeps the back of the collar control unit of the dog’s throat allowing for the air actuation trigger to work. Hope that helps… we are launching two new collars in the next two weeks both designed for Toy Breed – Small dogs… Teal and Moonstone… If you do not like the thought of the prongs then you will like the new Moonstone collar, that is Sonic and Vibration with a new type of prong that we have developed. Teal is aimed at Obstinate Barkers… Little Naughty Terriers… Hope that Helps

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😀 🙂 🙁

Will a dog's snoring cause it to activate?

It has operational lights on it… No lights means the collar is asleep, (zero activity normally when your dog is asleep) flashing green light means the collar is on standby (movement, but little activity and snoring will put the collar on standby mode, but not trigger the collar) and green light means the collar is working (Dog is active and alert)… Hope That Helps

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Is the collar quick release or buckle?

Hi! Yes the collar has quick-release buckle and the strap is adjustable. You can also trim the nylon strap to perfectly fit your dog’s neck. We made a video on how to do this step properly and the link is included in the manual that will be sent to your email address once you made the purchase. Thank you.

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Yellow Bark Collar Q&A

Will the collar fit a tiny 5-lb dog?

Hello, thanks for asking! Yes! the collar should fit your dog perfectly. The straps that came with the collar can be trimmed or cut down to fit the size of your dog’s neck. It can be adjusted as short as 2 inches. We made a video showing how to properly adjust and trim your collar, as well as to seal it properly to avoid the nylon strap from getting frayed. Everything will be included in the manual you’ll receive once you made your purchase.

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Does the collar use vibration or shock?

Hello! The Yellow Collar only uses beep and vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

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How often should I need to charge my collar?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough. Thank you for asking!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Are the prongs made of plastic or rubber?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Do I get any kind of warranty on this product?

Hello! We offer 30-day risk-free money back guarantee and a replacement warranty after the 30-days period. If you need any help or have any more question regarding the product’s warranty, please feel free to send us a message anytime and we’d be happy to assist you!

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Where do I actually place this on my dog’s neck? Center? Above the throat? Where?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

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😀 🙂 🙁

Green light is continuously flashing, is this normal? What does it mean?

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can my dog use this without supervision? Or do I have to be present 100% of the time while using this thing?

Hi! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can I dip the yellow box in the pool? My dog loves to swim!!!

Good Day! The Yellow Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!

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Will I be purchasing rechargeable batteries? I prefer not.

Good question! You don’t need to buy any more batteries with the Yellow Collar. The device itself is rechargeable. The package already came with a USB Charging Cable that you can plug into any USB Outlet for the collar to charge. Charging time is approximately 4 hours and the charge lasts for as long as 1 week depending on how often the collar is being used or activated by your dog. We made this collar rechargeable because of the issues that non-rechargeable bark collars have (e.g. batteries are very hard to find and do not even last long). Please let me know if you need any more help with the product! We’re open 24/7!!! Have a great day!

DID THIS ANSWER YOUR QUESTION?

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What to do with S button?

Hello! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

What material is this collar made of???

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I need instructions.. where do I get it?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there. I really hope this helps.

DID THIS ANSWER YOUR QUESTION?

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Does this collar get set off by the actual dog barking? I have 3 dogs and need one that will not get set off if another dog barks

Hello! I’m glad you asked! The collar is programmed to only beep on the first bark then if within 40 seconds your dog lets out another bark, it will beep for the 2nd time. Then collar will beep and vibrate on the third bark if it again occurs within 40 seconds.. and so on. The device will register a total of 5 vibrations if your dog is continuously barking within 40 seconds. The collar will then reset for 1 minute to give your dog a chance to calm himself down.. Then the cycle begins again. If in case your dog barks once and stops after the beep and keeps quiet for more than 40 seconds, the cycle will be reset automatically. Hope this helps

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Hello, my dog does more whining than anything. Would this work for whining? Thanks!

Hi, the collar works off air pressure and only works on barking. A whine will not product much air movement between your dog’s throat and the device to get it activated. The yellow collar is designed to only stop excessive barking and cannot be used in other training method. Thank you.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

What are the red lights?

Hello! If the collar blinks a constant red light, it means that it needs to be charged. Kindly charge the collar approximately 4 hours or until all the lights are turned off indicating that it’s already fully charged. If you’re getting three red lights beside the S button, it means that the device is set to the highest sensitivity level which is 7. The sensitivity setting tells how easy the collar activates and will not affect the strength of beep or vibration.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have an american eskimo dog. she has pretty long hair. will this work on her?

Hello! Thank you for asking! Since the collar works off air pressure, it works best with dogs with short hair. You can however trim a small amount of hair on your dog’s neck where the collar goes. There’s no need to shave it off completely, just a little trim will do.. about 1 square inch should be enough. This will ensure that your dog’s hair won’t block the air that will get the collar to activate. We do not require doing this and this is just a suggestion based on testing the collar in different type of dogs. We advise that you do this only if you’d be comfortable doing so.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

White is the difference between the green and yellow version? Just the color? can be used in a dog 3-4 lb?

Hello. They vary in size and function. The Mint is for very small, toy breed dogs and the yellow is for small to medium sized dogs 6-lbs and up. The yellow collar is also made a little less sensitive as it is designed for active dogs. Thank you very much.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Do you keep on your dogs 24/7, Even if i'm not at home.

Hello! This collar can be worn for a maximum of 23hours hours per day. However we suggest to check your dog’s neck every 2 to 3 hours during the first few days to observe if your dog’s skin won’t be allergic to the plastic. Though it’s very unlikely to happen, there are dogs that have really sensitive skin and tend to develop rash or pressure wounds from the prongs that’s why we encourage all our customers to always observe and check your dog’s skin every now and then specially during the first few days of training.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have a 2 pound tea cup Yorkie who won't be quiet. Is this collar too big for him?

Our Maltese puppy is three pounds and carries the collar OK. I was amazed at how well it works. It does not appear to be a burden, and he doesn’t often bark twice. Try it. You can send it back (but you won’t!)

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Does this come with a remote control - so I can use this collar when he is outside to prevent him from digging and running after other animals?

Our Maltese puppy is three pounds and carries the collar OK. I was amazed at how well it works. It does not appear to be a burden, and he doesn’t often bark twice. Try it. You can send it back (but you won’t!)

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Why are there prongs on the back of the device? Are they hard or soft?

The prongs are hard, they are designed to disrupt the barking pattern… They are designed to go either side of your dog’s windpipe, it also keeps the back of the collar control unit of the dog’s throat allowing for the air actuation trigger to work. Hope that helps… we are launching two new collars in the next two weeks both designed for Toy Breed – Small dogs… Teal and Moonstone… If you do not like the thought of the prongs then you will like the new Moonstone collar, that is Sonic and Vibration with a new type of prong that we have developed. Teal is aimed at Obstinate Barkers… Little Naughty Terriers… Hope that Helps

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will a dog's snoring cause it to activate?

It has operational lights on it… No lights means the collar is asleep, (zero activity normally when your dog is asleep) flashing green light means the collar is on standby (movement, but little activity and snoring will put the collar on standby mode, but not trigger the collar) and green light means the collar is working (Dog is active and alert)… Hope That Helps

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😀 🙂 🙁

Royal Bark Collar Q&A

Hello, my dog does more whining than anything. Would this work for whining? Thanks!

Hi, the collar works off air pressure and only works on barking. A whine will not product much air movement between your dog’s throat and the device to get it activated. The Royal collar is designed to only stop excessive barking and cannot be used in other training method. Thank you.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

What are the red lights?

Hello! If the collar blinks a constant red light, it means that it needs to be charged. Kindly charge the collar approximately 4 hours or until all the lights are turned off indicating that it’s already fully charged. If you’re getting three red lights beside the S button, it means that the device is set to the highest sensitivity level which is 7. The sensitivity setting tells how easy the collar activates and will not affect the strength of beep or vibration.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have an american eskimo dog. She has pretty long hair. Will this work on her?

Hello! Thank you for asking! Since the collar works off air pressure, it works best with dogs with short hair. You can however trim a small amount of hair on your dog’s neck where the collar goes. There’s no need to shave it off completely, just a little trim will do.. about 1 square inch should be enough. This will ensure that your dog’s hair won’t block the air that will get the collar to activate. We do not require doing this and this is just a suggestion based on testing the collar in different type of dogs. We advise that you do this only if you’d be comfortable doing so.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have an Italian Greyhound with a very skinny neck. Would this work for her?

Absolutely! The collars’ strap can be adjusted to as tiny as 2 inches in diameter. This collar is specially made for extra small dogs. It only uses beep and vibration for training and won’t in anyway cause any pain to your dog.. Please contact us if you need any more help with the product.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Do you keep on your dogs 24/7, Even if i'm not at home.

Hello! This collar can be worn for a maximum of 23hours hours per day. However we suggest to check your dog’s neck every 2 to 3 hours during the first few days to observe if your dog’s skin won’t be allergic to the plastic. Though it’s very unlikely to happen, there are dogs that have really sensitive skin and tend to develop rash or pressure wounds from the prongs that’s why we encourage all our customers to always observe and check your dog’s skin every now and then specially during the first few days of training.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Does the rechargeable bark collar come already charged? How do I know when it is fully charged?

Hello, the collar needs to be charged for approximately 4 hours if you’re using it for the first time. The package will come with a charging cable and you just have to connect it to the device.. the other end will then have to be plugged into a USB outlet like the ones on your computer or mobile phone charger.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have a 2 pound tea cup Yorkie who won't be quiet. Is this collar too big for him?

Our Maltese puppy is three pounds and carries the collar OK. I was amazed at how well it works. It does not appear to be a burden, and he doesn’t often bark twice. Try it. You can send it back (but you won’t!)

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Does this come with a remote control - so I can use this collar when he is outside to prevent him from digging and running after other animals?

No it does not come with a remote. This collar is made exclusively for cutting off excessive barking and should not be used as a training collar in general. We do have a remote-controlled collar.. If you want to know more about the product, please feel free to send us an email.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Is this collar safe for toy breeds?

Absolutely! The new and improved Royal Collar is the smallest dog bark collar in the market and it’s designed mainly for very small, toy breed dogs starting from 4-lbs. It only uses beep and vibration for training and won’t in any way cause pain to your dog. We made this collar because it just isn’t right to put a one-size-fits all bark collar to extra small dogs. Thank you!
Jenna – Our K9 Customer Service Manager

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Are the prongs made of plastic or rubber?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

How long does the battery last?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough.
Jenna – Our K9 Customer Service Manager

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Where should be the collar located? Is it above, top or in the middle of my dog’s neck?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

Jenna – Our K9 Customer Service Manager

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Green light is continuously flashing, is this normal? What does it mean?

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can my dog use this without supervision? Or do I have to be present 100% of the time while using this thing?

Hi! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have 2 barking dogs. Will one dog's barking activate the other dog's collar?

You have nothing to worry about. Our K9 Bark Collar is not being activated by barking sound, rather it is activated by air pressure that goes through a small hole whenever your dogs bark. You can visit our website ourk9.com to check the different collars we have for various type of dog breeds. Thank you.

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I really wanted to get this for our two dachshunds but i then saw its not suitable. Why??

Hi, the collar works off air pressure and needs to be in place for it to work accurately. A dachshund’s neck is a little long and curvy so the device often slips, causing it to go off unnecessarily or not activate at all. Please feel free to send us an email at help@ourk9.com so we can assist you in choosing the right collar for your dog. Thank you!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I need instructions.. where do I get it?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there. I really hope this helps.

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Does this collar get set off by the actual dog barking? I have 3 dogs and need one that will not get set off if another dog barks

Hello! I’m glad you asked! The collar is programmed to only beep on the first bark then if within 40 seconds your dog lets out another bark, it will beep for the 2nd time. Then collar will beep and vibrate on the third bark if it again occurs within 40 seconds.. and so on. The device will register a total of 5 vibrations if your dog is continuously barking within 40 seconds. The collar will then reset for 1 minute to give your dog a chance to calm himself down.. Then the cycle begins again. If in case your dog barks once and stops after the beep and keeps quiet for more than 40 seconds, the cycle will be reset automatically. Hope this helps

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Does the collar work if the barking occurs just once every few seconds? My dog has separation anxiety and he will let out just one bark every 2 secs.

Hello! I’m glad you asked! The collar is programmed to only beep on the first bark then if within 40 seconds your dog lets out another bark, it will beep for the 2nd time. Then collar will beep and vibrate on the third bark if it again occurs within 40 seconds.. and so on. The device will register a total of 5 vibrations if your dog is continuously barking within 40 seconds. The collar will then reset for 1 minute to give your dog a chance to calm himself down.. Then the cycle begins again. If in case your dog barks once and stops after the beep and keeps quiet for more than 40 seconds, the cycle will be reset automatically. Hope this helps

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What to do with S button?

Hello! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

Can my dog swim with the collar on?

The Royal Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!
Jenna – Our K9 Customer Service Manager

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Do I have to purchase rechargeable batteries? Or is it already included in the package?

Good question! You don’t need to buy any more batteries with the Royal Collar. The device itself is rechargeable. The package already came with a USB Charging Cable that you can plug into any USB Outlet for the collar to charge. Charging time is approximately 4 hours and the charge lasts for as long as 1 week depending on how often the collar is being used or activated by your dog. We made this collar rechargeable because of the issues that non-rechargeable bark collars have (e.g. batteries are very hard to find and do not even last long). Please let me know if you need any more help with the product! We’re open 24/7!!! Have a great day!

Jenna – Our K9 Customer Service Manager

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Is the collar quick release or buckle?

Hi! Yes the collar has quick-release buckle and the strap is adjustable. You can also trim the nylon strap to perfectly fit your dog’s neck. We made a video on how to do this step properly and the link is included in the manual that will be sent to your email address once you made the purchase. Thank you..

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Is the collar made of pure plastic or rubber?

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

Jenna – Our K9 Customer Service Manager

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Moonstone Bark Collar Q&A

Is this collar only uses vibration??

Hi there Frederick! The collar uses Sonic (warning tone) and vibration for training. This collar works best for small, mild-mannered dogs who needs just vibration to control barking behavior.. It activates via air pressure and gives two warning tone before giving the actual vibration. This gives your dog a chance to bark but not excessively

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How small can I adjust the strap on this collar? My dog has a very small neck and I want to make sure it will fit properly…

Hello Georgette! I have some good news for you!!! This collar can be adjusted as small as 2 inches! It’s designed to fit even the smallest, tiniest dog around.. I personally have a tiny chihuahua which weighs just around 3 to 4 lbs and the collar fits just right! We made a video showing exactly how to properly adjust, trim and seal the strap of this collar.. You’ll even see how small it can get. If you have any more question, just send us an email at help@ourk9.com. I’d be happy to assist you!!! Thanks for asking!

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What’s the difference between Mint and Moonstone Collar?

The Mint Collar uses audible beep and vibration for training whilst the Moonstone Collar uses an inaudible sonic and vibration.. Both of these collars are made for extra small dogs and uses vibration for correction.

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Where are the instructions for the collars? I'd like to get it before collars get here.

You can download it from our website
https://ourk9.com/moonstone-barkcollar/

I received a usb key… whats that about?

Hello, That is a Training WebKey… What you do is put it into a USB slot in either your computer or laptop and it will automatically open up the internet and take you to our Dog Training Resources page where you will find all the Training Manuals for our Collars and Free Dog Training Books and also The FREE Clicker Training E- book. There are also Lots of Training and Instructional videos teaching you how to use your collar correctly and to size it properly.

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Can the collar get wet? We are going to the beach.

The Moonstone Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!

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How can I tell if collar is fully charged?

Hi! The collar will flash a red light if it needs charging. If this happens, kindly charge the collar for approximately 4 hours. You will see all three red lights flashing one by one and that indicates the device is charging properly.

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Do I need to shave off a part of my dogs fur to have this work correctly? Another brand needs to have skin contact,otherwise won't work, Prefer not to

Hi, the collar works best to dogs with short fur. However you can adjust the sensitivity level up to level 7 and make the collar more sensitive so you won’t necessarily have to shave a part of your dog’s fur.. The collar is activated by air pressure, so in case that your dog’s hair is preventing the collar from going off, a little trim (not completely shaved off) on your dog’s neck where the collar goes might be needed.. Thank you!

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Instruction says to adjust sensitivity before use, will it increase or decrease vibration level?

Hello, The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of vibrations. Regardless of what level you’re currently in, the intensity of vibration and shock will still be the same. Hope it helps!

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Is the collar made of pure plastic or rubber?

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

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Is the collar quick release or buckle?

Hi! Yes the collar has quick-release buckle and the strap is adjustable. You can also trim the nylon strap to perfectly fit your dog’s neck. We made a video on how to do this step properly and the link is included in the manual that will be sent to your email address once you made the purchase. Thank you..

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How often should I need to charge my collar:

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough. Thank you for asking!

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Will a dog's snoring cause it to activate?

It has operational lights on it… No lights means the collar is asleep, (zero activity normally when your dog is asleep) flashing green light means the collar is on standby (movement, but little activity and snoring will put the collar on standby mode, but not trigger the collar) and green light means the collar is working (Dog is active and alert)… Hope That Helps

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The collar is blinking green, what does this mean? It hasn't seemed to work since it started blinking green.

Hello, if the collar blinks green, it’s on stand by mode. Please put it on your dog and it will activate (steady green light) once the device senses that your dog is active and barks.

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Do you put the device on your pets current collar?

No, this is an entire new collar. You also cannot put a leash on this collar as the device have to stay in the middle of your dog’s neck properly for it to work. We also suggest to use a harness if you’ll be using a leash instead of adding another collar on your dog’s neck. I hope it helps

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Is there a way to increase the setting on the moonstone if it seems too weak?

No I am Afraid Not, The next setting up is the Topaz Collar, and the one up from that is the Sapphire Collar… They are all essentially the same collar just the different strengths… Moonstone 40% Weaker than Sapphire and 20% weaker than Topaz. The Adjustment on the collar is to do with sensitivity as with 90% of bark Collars available… You can adjust how easily the collar gets triggered but you cannot adjust the level of correction… We have been working on that for nearly two years to make it adjustable is easy enough, but not if we want to put it into a very small collar.. Same old problem, functionality vs size… Thanks!

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Will the sonic bother other dogs in the house?

They may hear the sonic but should not be bothered by it. It’s designed mainly for getting the attention of the dog wearing the collar and as a warning sign to get him to stop barking.

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I have a 3.5 pound miniature teacup Yorkie, he's very small but his bark isn't and it's non stop. Is this size to big? I don't want to hurt him?

Hello! This collar will fit your dog as this is designed for very small, toy breed dogs. The strap can be adjusted and even trimmed or cut down to fit the size of your dog’s neck. The collar only uses sonic and vibration and won’t cause any pain. It’s designed to only get your dog’s attention and not punish him for barking.. The collar gives warning tones first before even vibrating to make sure that your dog understands it’s purpose. It will help greatly if you’ll be present during the first few days of training so you can observe how he reacts to the product. Hope this helps..

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Does the collar use vibration or shock?

Hello! The Moonstone Collar only uses sonic and vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

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What is Sonic?

It is an inaudible high-pitched tone that your dog will catch easily as they are more sensitive to high-pitched sounds. The moonstone collar uses sonic and vibration. This will come in handy if you’ll be using the collar at night and do not want to be bothered by the beep of a regular collar..

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Will it work for growling?

Hi! The collar can only be used to control excessive barking. The device works off air pressure meaning as your dog barks, his throat will push a little amount of air at the back of the device – activating the collar. I suggest you get another one of our products which is the Emerald Collar. It works manually using a remote control and helps greatly in getting your dog’s attention in training him not to growl and can be used as well for other general training.

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What is the difference between Moonstone, Topaz and Sapphire? They seem to have the same functionality?

Thank you for asking! The size of the collar is the same.. They however vary in terms of the strength of vibration. Topaz is 20% stronger than moonstone and Sapphire is 40% stronger than moonstone. The moonstone collar is designed for small, timid and sensitive dogs who learns easily.

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Why can’t I hear this beep? Is my collar defective?

Hi! The Moonstone Collar uses ultrasonic blast instead of beep. It is an inaudible high-pitched tone that only your dog can hear because they are more sensitive to high-pitched sounds. This function will come in handy if you are to use the collar at night or if you have guests and do not want to be bothered by the beep.

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Topaz Bark Collar Q&A

Is this collar safe for toy breeds?

Absolutely! The Topaz Collar is one of the smallest dog bark collar in the market and it’s designed mainly for very small, toy breed dogs starting from 4-lbs. It only uses sonic and vibration for training and won’t in any way cause pain to your dog. We made this collar because it just isn’t right to put a one-size-fits all bark collar to extra small dogs. Thank you!

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Are the prongs hard or soft?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

Jenna – Our K9 Customer Service Manager

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Will this shock my dog?

Nope!!! Mint Collar only uses beep and vibration for training. The vibrations are gentle yet very effective in curving your dog’s barking behavior. This collar is perfect for those who do not want to use static shock but needs a bark control device that’s effective and painless!

Jenna – Our K9 Customer Service Manager

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How long does the battery last?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough.

Jenna – Our K9 Customer Service Manager

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Where should be the collar located? Is it above, top or in the middle of my dog’s neck?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

Jenna – Our K9 Customer Service Manager

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Green light is continuously flashing, is this normal? What does it mean?

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

Jenna – Our K9 Customer Service Manager

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Can my dog use this without supervision? I need to use this on my dog while I’m at work. Is that possible?

Of course! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

Jenna – Our K9 Customer Service Manager

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What is the “S” button for?

Good Day! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

Jenna – Our K9 Customer Service Manager

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😀 🙂 🙁

Is the collar made of pure plastic or rubber?

Hi! The collar is made of a durable plastic material that passed several tests for durability and safety. The device itself is plastic including the rounded and safety prongs. The strap is made of nylon fabric. The small charging port covering at the bottom of the collar is made of rubber, it is used to avoid water getting inside the collar.

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I got the collar so how do i get the instructions?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there.

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I have two yorkies. do i need to buy two collars or can i switchi it back and forth. will it train them or will they always have to wear it?

We recommend using one collar for each dog. If you have two dogs at home, it will be better to train them at the same time so both of them will be corrected each time they bark. The collar will work with continued use and your dog might get confused if he only gets corrected half his barking time because you have to share the collar with the other dog..

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Will the noise from there license tags set of signal

Hello. They vary in size and function. The Mint is for very small, toy breed dogs and the yellow is for small to medium sized dogs 6-lbs and up. The yellow collar is also made a little less sensitive as it is designed for active dogs. Thank you very much.

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What is Sonic?

It is an inaudible high-pitched tone that your dog will catch easily as they are more sensitive to high-pitched sounds. The moonstone collar uses sonic and vibration. This will come in handy if you’ll be using the collar at night and do not want to be bothered by the beep of a regular collar..

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Does the collar use vibration or shock?

Hello! The Yellow Collar only uses beep and vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

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😀 🙂 🙁

What is the difference between Moonstone, Topaz and Sapphire? They seem to have the same functionality?

Thank you for asking! The size of the collar is the same.. They however vary in terms of the strength of vibration. Topaz is 20% stronger than moonstone and Sapphire is 20% stronger than topaz and 40% stronger than moonstone. The Topaz collar is designed for small, sensitive dogs who learns easily.

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I have a 3.5 pound miniature teacup Yorkie, he's very small but his bark isn't and it's non stop. Is this size to big? I don't want to hurt him?

Hello! This collar will fit your dog as this is designed for very small, toy breed dogs. The strap can be adjusted and even trimmed or cut down to fit the size of your dog’s neck. The collar only uses sonic and vibration and won’t cause any pain. It’s designed to only get your dog’s attention and not punish him for barking.. The collar gives warning tones first before even vibrating to make sure that your dog understands it’s purpose. It will help greatly if you’ll be present during the first few days of training so you can observe how he reacts to the product. Hope this helps..

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😀 🙂 🙁

Will a dog's snoring cause it to activate?

It has operational lights on it… No lights means the collar is asleep, (zero activity normally when your dog is asleep) flashing green light means the collar is on standby (movement, but little activity and snoring will put the collar on standby mode, but not trigger the collar) and green light means the collar is working (Dog is active and alert)… Hope That Helps

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The collar is blinking green, what does this mean? It hasn't seemed to work since it started blinking green.

Hello, if the collar blinks green, it’s on stand by mode. Please put it on your dog and it will activate (steady green light) once the device senses that your dog is active and barks.

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Do you put the device on your pets current collar?

No, this is an entire new collar. You also cannot put a leash on this collar as the device have to stay in the middle of your dog’s neck properly for it to work. We also suggest to use a harness if you’ll be using a leash instead of adding another collar on your dog’s neck. I hope it helps

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Does the collar work if the barking occurs just once every few seconds? My dog has separation anxiety and he will let out just one bark every 2 secs.

Hello! I’m glad you asked! The collar is programmed to only release sonic on the first bark then if within 40 seconds your dog lets out another bark, it will release sonic blast for the 2nd time. Then collar will register a sonic and vibrate on the third bark if it again occurs within 40 seconds.. and so on. The device will register a total of 5 vibrations if your dog is continuously barking and the time interval is less than 40 seconds. The collar will then reset for 1 minute to give your dog a chance to calm himself down.. Then the cycle begins again. If in case your dog barks once and stops after the beep and keeps quiet for more than 40 seconds, the cycle will be reset automatically. Hope this helps

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Sapphire Bark Collar Q&A

Is this collar safe for toy breeds?

Hello, thanks for asking! Yes! the collar should fit your dog perfectly. The straps that came with the collar can be trimmed or cut down to fit the size of your dog’s neck. It can be adjusted as short as 2 inches. We made a video showing how to properly adjust and trim your collar, as well as to seal it properly to avoid the nylon strap from getting frayed. Everything will be included in the manual you’ll receive once you made your purchase.

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Does the collar use vibration or shock?

Hello! The Sapphire Collar uses UltraSonic and Vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

How often should I need to charge my collar?

It actually depends on how often the collar gets activated by your dog. Based on personal use, I only have to charge it once a week. My dog likes to bark to visitors coming over, unusual noises and crying babies. If your dog barks more, twice a week charging should be more than enough. Thank you for asking!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Are the prongs made of plastic or rubber?

The prongs are hard plastic. With round edges and the shortest ever to be used in a bark collar. Since this device is specially designed for toy breed dogs, we made sure that the prongs are safe and do not cause pressure wounds like the typical bark control devices. Thanks for asking!!!!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Do I get any kind of warranty on this product?

Hello! We offer 30-day risk-free money back guarantee and a replacement warranty after the 30-days period. If you need any help or have any more question regarding the product’s warranty, please feel free to send us a message anytime and we’d be happy to assist you!

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Where do I actually place this on my dog’s neck? Center? Above the throat? Where?

The bark control device should be placed in the middle of your dog’s neck. The two prongs should sit at either side of your dog’s voice box. The prongs should touch your dog’s skin as well.

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Green light keeps on blinking! What to do?

I’m glad you asked! Blinking Green Light means the collar is on stand-by mode. The reason is because the collar is not sensing any movement from your dog. Once your dog barks, the collar will get activated again and a solid green light should show beside the power button. The collar is programmed this way to save on battery charge. I hope this helps!

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can my dog use this without supervision? Or do I have to be present 100% of the time while using this thing?

Hi! This is an automatic bark collar and activates whenever your dog barks. This will work effectively even without your supervision. We however suggest to guide your dog during the first few days of training. It’s important that your dog understands why the collar beeps and vibrates. The most effective way to instill the program with your dog is to say NO firmly whenever he barks so he can associate the beeps and vibration to your NO’s.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can I dip the box in the pool? My dog loves to swim!

Good Day! The Sapphire Collar is water-resistant. It’s fine for use in the shower or rains but not in the pool. A gentle reminder: Please make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar. I hope this helps!

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Will I be purchasing rechargeable batteries? I prefer not.

Good question! You don’t need to buy any more batteries with the Yellow Collar. The device itself is rechargeable. The package already came with a USB Charging Cable that you can plug into any USB Outlet for the collar to charge. Charging time is approximately 4 hours and the charge lasts for as long as 1 week depending on how often the collar is being used or activated by your dog. We made this collar rechargeable because of the issues that non-rechargeable bark collars have (e.g. batteries are very hard to find and do not even last long). Please let me know if you need any more help with the product! We’re open 24/7!!! Have a great day!

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Is the collar quick release or buckle?

Hi! Yes the collar has quick-release buckle and the strap is adjustable. You can also trim the nylon strap to perfectly fit your dog’s neck. We made a video on how to do this step properly and the link is included in the manual that will be sent to your email address once you made the purchase. Thank you..

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

What to do with S button?

Hello! The S button is used to adjust sensitivity. The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of the vibration. Regardless of what level you’re currently in, the intensity of vibrations will still be the same.

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I need instructions.. where do I get it?

Hi, the manuals are sent through your email. There is also a USB Training Key included in our package and it will direct you to our website where you can access the manuals and other training books. You can also download the manual directly from: ourk9.com – just click the type of collar you have and you can access the manual from there. I really hope this helps.

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Does the collar use vibration or shock?

Hello! The Sapphire Collar only uses sonic and vibration for training. This device is designed for small, sensitive dogs. Our K9 do not believe that all dogs should use just static shock for training. There are a lot of dogs who came from abusive environment and it is not right to give them more stress by using a shock collar. Our products are based on dog’s sizes, breeds and behavior. If you need help choosing a collar, feel free to contact us and we’d be happy to assist you!

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What is the difference between Moonstone, Topaz and Sapphire? They seem to have the same functionality?

Thank you for asking! The size of the collar is the same.. They however vary in terms of the strength of vibration. Sapphire is 20% stronger than Topaz and 40% Stronger than Moonstone. If you have a stubborn dog ad does not want to use static shock, you can safely go for this option. I hope this helps

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Will the sonic bother other dogs in the house?

They may hear the sonic but should not be bothered by it. It’s designed mainly for getting the attention of the dog wearing the collar and as a warning sign to get him to stop barking.

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I have a 3.5 pound miniature teacup Yorkie, he's very small but his bark isn't and it's non stop. Is this size to big? I don't want to hurt him?

Hello! This collar will fit your dog as this is designed for very small, toy breed dogs. The strap can be adjusted and even trimmed or cut down to fit the size of your dog’s neck. The collar only uses sonic and vibration and won’t cause any pain. It’s designed to only get your dog’s attention and not punish him for barking.. The collar gives warning tones first before even vibrating to make sure that your dog understands it’s purpose. It will help greatly if you’ll be present during the first few days of training so you can observe how he reacts to the product. Hope this helps..

 

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Will it work for growling?

Hi! The collar can only be used to control excessive barking. The device works off air pressure meaning as your dog barks, his throat will push a little amount of air at the back of the device – activating the collar. I suggest you get another one of our products which is the Emerald Collar. It works manually using a remote control and helps greatly in getting your dog’s attention in training him not to growl and can be used as well for other general training.

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Red Bark Collar Q&A

Can your shock collars burn my dog?

No! OUR SHOCK COLLARS DO NOT BURN…… There is simply not the energy or power within the tiny little battery to do that… To Burn something you need to generate a lot of heat our collars have several safety features built in that prevent anything like that happening… (more on that in a bit)
The Horrendous pictures that you see posted on the internet are Images of Necrosis and NOT Burns…. Where Stupid Owners have simply not bothered to read the instructions provided or watch the videos provided, but simply just strap the collar around their dogs neck and leave it…. Where the collar is too tight it puts pressure on the skin and cuts of the blood supply under the skin and because the collar does not get removed in time the skin dies and produces these dreadful wounds… (Exactly the same as bed sores, continued pressure in the same area…).
Now more on the safety features of our collars… When your dogs barks The collar will run through 7 cycles (5 tiny .5 secs shocks) and then go into safety mode for 1 minute, It will do this a further 2 times and then shut the collar down completely…. So if a dog was to get “Freaked Out” by the collar, the maximum number of corrections that it would ever receive would be 15 in a 4 and a half minute period. So you can see there is no possible way that our collars could generate any heat let alone enough to burn….
To give you an idea how much heat it needs to burn, there is an electric execution in the film The Green Mile. They were using in excess of 2,000 volts of electricity sustained for 2 minutes…. Our battery is 3.6 volts and we do half a second…

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Will this fit and work on my dog?

The ALL NEW RED BARK COLLAR is recommended for Small to Medium-Sized Terriers. The straps can be cut or trimmed down to fit the size of your dog’s neck. It uses beep and static shock for correction. We made a program that’s designed to stop excessive barking without punishing your dog with every bark (The device will only beep for the first two barks and if your dog behaves instantly, he won’t even get to the shock correction part.) HUMANE AND EFFECTIVE EVEN WITH THE MOST STUBBORN DOGS.

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Where can I download or view the manual online?

It’s available on our website: my-dog-store.com/pages/our-k9-bark-collar-manuals-and-videos
Just type in your name, email address and dog breed for you to be able to access the manuals online. View them online conveniently anytime or download it for offline use. It’s completely up to you!!!
Hope that helped you…

DID THIS ANSWER YOUR QUESTION?

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Collar suddenly stopped beeping and shocking after a few hours

Four Easy Things to Check:
*Battery:
-Like most devices nowadays, the collar won’t function normally if the battery does not have enough charge. Kindly charge the collar for approximately 4 hours before using it again.
*Test the collar:
-After charging, puff a small amount of air at the back of the device and see if the collar will activate. To make it easier for you, we actually made a video on how it’s done!
sound and static shock test
https://www.youtube.com/watch?v=Q50N2izQndQ
*Check the collar’s fit:
-Since the device works off air pressure, it’s a must that the collar fits snugly around your dog’s neck, letting only one finger to comfortably slide under the strap.
Strap is too long?
No problem! You can trim it down to fit the size of your dog’s neck. Click the link below for a very short, tutorial video on how it’s done:
Trimming bark collar to size
https://www.youtube.com/watch?v=7SEBi8Sfgkw
Lastly:
*Check the sensitivity setting:
-The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar on your dog.
Hope that Helps, You can also contact us directly at help@ourk9.com Thank You

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Hi. Is the collar water resistant or water proof?

The Collar is water resistant. It’s okay to use it in the rain and during showers, but not in the pool. Please be careful before submerging the device in the water, And always make sure that the USB charging port is sealed correctly after charging to avoid the water getting inside the collar. Hope that Helps! Thanks for Now.

DID THIS ANSWER YOUR QUESTION?

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Will this still work even if I have two or more dogs at home?

Absolutely! The good thing about Our K9 Bark Collar is that they work off air pressure. Meaning that whenever your dog barks, his throat will push a small amount of air at the back of the device, making the collar beep and vibrate, so the collar can only be activated by the dog wearing it. Thanks for Asking

DID THIS ANSWER YOUR QUESTION?

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Can the collar also be used to get my dog do what I ask?

An automatic bark collar can only be used to minimize or stop excessive barking. They activate automatically whenever your dog barks and hence won’t in any way work as a training collar.

 

DID THIS ANSWER YOUR QUESTION?

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Hi. How can I tell if the collar needs charging and how long should I charge it?

The collar will flash a red light if it needs charging. If this happens, kindly charge the collar for approximately 4 hours. You will see all three red lights flashing one by one and that indicates the device is charging properly.

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Can my dog use the collar everyday 24/7?

Our K9 Bark Collars have the shortest, most rounded and skin-friendly prongs there is so the collar is safe to use for a maximum of 23 hours in every 24 hour period. However, we recommend that the collar be used only when necessary and it is very important to clean the collar everyday and check your dog’s neck for rash (in case your dog’s skin is too sensitive)

DID THIS ANSWER YOUR QUESTION?

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How can i turn this collar off?

Just hold down the power button (That’s the one with the broken circle) down for 3 seconds and the collar will beep twice to say it is off. To turn it back on, hold the button down for 2 seconds and the collar will beep once to say that it is on. We also have a video now to show you how to turn the collar on and off.

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The package came with a little transparent plastic device that fits the prongs. What does it do?

It is a testing light. Whenever you test the collar for static, just insert the prongs inside the plastic and it will light up telling you that the static shock works. We made a video on how to test the collar properly. The link will be included in the manual..

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will the collar work on growls and whines?

No. The collar can only be activated by a dog’s bark. The reason is because the collar is air-activated, as your dog barks, small amount of air gets pushed at the back of the device triggering it to get activated. A growl or whine no matter how strong it is, won’t be enough to produce the same amount of air pressure a bark can do.

DID THIS ANSWER YOUR QUESTION?

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What does the sensitivity setting do? Does it make the vibrations or static stronger?

The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of vibrations or shock. Regardless of what level you’re currently in, the intensity of vibration and shock will still be the same. You must Change the Level of Shock using the Correction Level Button (The button with the Lightning bolt on it) You can adjust the shock from Zero (i.e. turning off the shock) up to seven… The shock level at one is very mild and the shock level at seven it intense. ALWAYS start of your training at ONE, if your dog fails to react to the stimulus then adjust to TWO and monitor… Keep adjusting the collar until your dog reacts and stops the barking, this will ensure that you are giving the minimum amount of correction possible for your dog.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Is there a red collar for xs dogs?

Hi, this collar is very small and should fit even a very small dog.. This collar is made specially for terriers and bulldog type dogs. Please send us an email at help@ourk9.com if you need further assistance. Thank you!

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

My dog wieght is 8pd

At Our K9 we do not grade our bark collars on JUST weight of dog… We grade the collars on BOTH weight and Temperament… Normally, your dogs breed is a good start for temperament, although there are some dogs that break all the rules…. This Collar has Adjustable shock from zero to 7, so the zero is obviously off and the 1 is a very light tingling sensation. and there is also the Beep or Ultrasonic as well. Size wise all our small collars will fit a 2 – 3lb dog they are the smallest collars on Amazon by far. If you do want more help choosing just email me at Help@ourk9.com

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can I use this on my 5lb 5month old Maltese? What one is recommended for her

NO. NO. NO. Please do not use this collar on a 5 month old puppy…..This collar has been designed for small Stubborn dogs, like Staffies or Jack Russel’s, I know a Maltese can be a handful but this collar is way to strong, please try my yellow collar it uses gentle vibration which can be just as effective when used in conjunction with the training that is recommended…

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will this collar be set off by dog shaking their head or jumping? My current collar does not activate for barks but does for head shaking and barking

The collar is activated by air pressure and will only activate if your dog barks. However, if your dog jumps or shakes his head and the collar is not properly fitted on your dog’s neck or the sensitivity setting is not adjusted properly, it may trigger false alert. The collar will just beep and won’t shock your dog. This device is programmed to only beep during the first two barks and will not shock your dog unless he or she continued to bark. Same will happen on false triggers. This can be avoided though by making sure that you have the collar properly fitted on your dog’s neck (please follow the instructions in the manual) and the sensitivity setting is adjusted correctly.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

How does the tester work? How do I use it? I've tried everything and the light on the tester doesn't light up, but the collar beeps.

Hi, the collar works off air pressure and only works on barking. A whine will not product much air movement between your dog’s throat and the device to get it activated. The yellow collar is designed to only stop excessive barking and cannot be used in other training method. Thank you.

 

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Garnet Bark Collar Q&A

Can your shock collars burn my dog?

No! OUR SHOCK COLLARS DO NOT BURN…… There is simply not the energy or power within the tiny little battery to do that… To Burn something you need to generate a lot of heat our collars have several safety features built in that prevent anything like that happening… (more on that in a bit)
The Horrendous pictures that you see posted on the internet are Images of Necrosis and NOT Burns…. Where Stupid Owners have simply not bothered to read the instructions provided or watch the videos provided, but simply just strap the collar around their dogs neck and leave it…. Where the collar is too tight it puts pressure on the skin and cuts of the blood supply under the skin and because the collar does not get removed in time the skin dies and produces these dreadful wounds… (Exactly the same as bed sores, continued pressure in the same area…).
Now more on the safety features of our collars… When your dogs barks The collar will run through 7 cycles (5 tiny .5 secs shocks) and then go into safety mode for 1 minute, It will do this a further 2 times and then shut the collar down completely…. So if a dog was to get “Freaked Out” by the collar, the maximum number of corrections that it would ever receive would be 15 in a 4 and a half minute period. So you can see there is no possible way that our collars could generate any heat let alone enough to burn….
To give you an idea how much heat it needs to burn, there is an electric execution in the film The Green Mile. They were using in excess of 2,000 volts of electricity sustained for 2 minutes…. Our battery is 3.6 volts and we do half a second…

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

I have a small dog about 10-12-lbs, will this collar fit? Or is it too big?

The ALL NEW GARNET BARK COLLAR is recommended for Small to Medium-Sized Terriers. The straps can be cut or trimmed down to fit the size of your dog’s neck. It uses beep and static shock for correction. We made a program that’s designed to stop excessive barking without punishing your dog with every bark (The device will only beep for the first two barks and if your dog behaves instantly, he won’t even get to the shock correction part.) HUMANE AND EFFECTIVE EVEN WITH THE MOST STUBBORN DOGS.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

How do I get the manual?

It’s available on our website: https://ourk9.com/bark-collar-manuals/
Just type in your name, email address and dog breed for you to be able to access the manuals online. View them online conveniently anytime or download it for offline use. It’s completely up to you!!!
Hope that helped you…

What if I have two dogs at home and only one needs some training. Will this collar still work for me?

Absolutely! The good thing about Our K9 Bark Collar is that they work off air pressure. Meaning that whenever your dog barks, his throat will push a small amount of air at the back of the device, making the collar beep and vibrate, so the collar can only be activated by the dog wearing it. Thanks for Asking

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can the collar also be used to get my dog do what I ask?

An automatic bark collar can only be used to minimize or stop excessive barking. They activate automatically whenever your dog barks and hence won’t in any way work as a training collar.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Hi. How can I tell if the collar needs charging and how long should I charge it?

The collar will flash a red light if it needs charging. If this happens, kindly charge the collar for approximately 4 hours. You will see all three red lights flashing one by one and that indicates the device is charging properly.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can my dog use the collar everyday 24/7?

Our K9 Bark Collars have the shortest, most rounded and skin-friendly prongs there is so the collar is safe to use for a maximum of 23 hours in every 24 hour period. However, we recommend that the collar be used only when necessary and it is very important to clean the collar everyday and check your dog’s neck for rash (in case your dog’s skin is too sensitive)

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

How can i turn this collar off?

Just hold down the power button (That’s the one with the broken circle) down for 3 seconds and the collar will beep twice to say it is off. To turn it back on, hold the button down for 2 seconds and the collar will beep once to say that it is on. We also have a video now to show you how to turn the collar on and off.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

The package came with a little transparent plastic device that fits the prongs. What does it do?

It is a testing light. Whenever you test the collar for static, just insert the prongs inside the plastic and it will light up telling you that the static shock works. We made a video on how to test the collar properly. The link will be included in the manual..

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will the collar work on growls and whines?

No. The collar can only be activated by a dog’s bark. The reason is because the collar is air-activated, as your dog barks, small amount of air gets pushed at the back of the device triggering it to get activated. A growl or whine no matter how strong it is, won’t be enough to produce the same amount of air pressure a bark can do.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

What does the sensitivity setting do? Does it make the vibrations or static stronger?

he sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar in your dog. Changing the sensitivity level will not affect the strength of vibrations or shock. Regardless of what level you’re currently in, the intensity of vibration and shock will still be the same. You must Change the Level of Shock using the Correction Level Button (The button with the Lightning bolt on it) You can adjust the shock from Zero (i.e. turning off the shock) up to seven… The shock level at one is very mild and the shock level at seven it intense. ALWAYS start of your training at ONE, if your dog fails to react to the stimulus then adjust to TWO and monitor… Keep adjusting the collar until your dog reacts and stops the barking, this will ensure that you are giving the minimum amount of correction possible for your dog.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Is there a red collar for xs dogs?

Hi, this collar is very small and should fit even a very small dog.. This collar is made specially for terriers and bulldog type dogs. Please send us an email at help@ourk9.com if you need further assistance. Thank you!

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

My dog wieght is 8pd

At Our K9 we do not grade our bark collars on JUST weight of dog… We grade the collars on BOTH weight and Temperament… Normally, your dogs breed is a good start for temperament, although there are some dogs that break all the rules…. This Collar has Adjustable shock from zero to 7, so the zero is obviously off and the 1 is a very light tingling sensation. and there is also the Beep or Ultrasonic as well. Size wise all our small collars will fit a 2 – 3lb dog they are the smallest collars on Amazon by far. If you do want more help choosing just email me at Help@ourk9.com

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can the shock function be turned off while maintaining tone and vibration?

There is No Vibration on this Collar. The choices on this collar are Beep Only, Beep and Adjustable Shock, Ultrasonic Only and Ultrasonic with Adjustable Shock. Our Teal Collar Is the Next Model up from this one, and it has Beep Only / Ultrasonic Only / Beep and Adjustabel Vibration / Beep and Adjustable Shock / Ultrasonic and Adjustable Vibration / Ultrasonic and Adjustable Shock…

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will this collar be set off by dog shaking their head or jumping? My current collar does not activate for barks but does for head shaking and barking

The collar is activated by air pressure and will only activate if your dog barks. However, if your dog jumps or shakes his head and the collar is not properly fitted on your dog’s neck or the sensitivity setting is not adjusted properly, it may trigger false alert. The collar will just beep and won’t shock your dog. This device is programmed to only beep during the first two barks and will not shock your dog unless he or she continued to bark. Same will happen on false triggers. This can be avoided though by making sure that you have the collar properly fitted on your dog’s neck (please follow the instructions in the manual) and the sensitivity setting is adjusted correctly.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can I use this on my 5lb 5month old Maltese? What one is recommended for her

NO. NO. NO. Please do not use this collar on a 5 month old puppy…..This collar has been designed for small Stubborn dogs, like Staffies or Jack Russel’s, I know a Maltese can be a handful but this collar is way to strong, please try my yellow collar it uses gentle vibration which can be just as effective when used in conjunction with the training that is recommended…

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

How does the tester work? How do I use it? I've tried everything and the light on the tester doesn't light up, but the collar beeps.

Hi, the collar works off air pressure and only works on barking. A whine will not product much air movement between your dog’s throat and the device to get it activated. The yellow collar is designed to only stop excessive barking and cannot be used in other training method. Thank you.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Black Bark Collar Q&A

Can your shock collars burn my dog?

No! OUR SHOCK COLLARS DO NOT BURN…… There is simply not the energy or power within the tiny little battery to do that… To Burn something you need to generate a lot of heat our collars have several safety features built in that prevent anything like that happening… (more on that in a bit)
The Horrendous pictures that you see posted on the internet are Images of Necrosis and NOT Burns…. Where Stupid Owners have simply not bothered to read the instructions provided or watch the videos provided, but simply just strap the collar around their dogs neck and leave it…. Where the collar is too tight it puts pressure on the skin and cuts of the blood supply under the skin and because the collar does not get removed in time the skin dies and produces these dreadful wounds… (Exactly the same as bed sores, continued pressure in the same area…).
Now more on the safety features of our collars… When your dogs barks The collar will run through 7 cycles (5 tiny .5 secs shocks) and then go into safety mode for 1 minute, It will do this a further 2 times and then shut the collar down completely…. So if a dog was to get “Freaked Out” by the collar, the maximum number of corrections that it would ever receive would be 15 in a 4 and a half minute period. So you can see there is no possible way that our collars could generate any heat let alone enough to burn….
To give you an idea how much heat it needs to burn, there is an electric execution in the film The Green Mile. They were using in excess of 2,000 volts of electricity sustained for 2 minutes…. Our battery is 3.6 volts and we do half a second…

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will this fit and work on my dog?

The ALL NEW RED BARK COLLAR is recommended for Small to Medium-Sized Terriers. The straps can be cut or trimmed down to fit the size of your dog’s neck. It uses beep and static shock for correction. We made a program that’s designed to stop excessive barking without punishing your dog with every bark (The device will only beep for the first two barks and if your dog behaves instantly, he won’t even get to the shock correction part.) HUMANE AND EFFECTIVE EVEN WITH THE MOST STUBBORN DOGS.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will this still work even if I have two or more dogs at home?

Absolutely! The good thing about Our K9 Bark Collar is that they work off air pressure. Meaning that whenever your dog barks, his throat will push a small amount of air at the back of the device making the collar beep and zap, so the collar can only be activated by the dog wearing it.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can I adjust the shock level?

Yes! You just have to press the Z or voltage sign to adjust the strength of the static shock. You can start at level 1 and observe how your dog reacts to it.. slowly increasing the level each day if you thin your dog needs more.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Is the collar water resistant or water proof?

he device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Will the collar work on growls and whines?

No. The collar can only be activated by a dog’s bark. The reason is because the collar is air-activated, as your dog barks, small amount of air gets pushed at the back of the device triggering it to get activated. A growl or whine no matter how strong it is, won’t be enough to produce the same amount of air pressure a bark can do.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can the collar also be used to get my dog do what I ask?

An automatic bark collar can only be used to minimize or stop excessive barking. They activate automatically whenever your dog barks and hence won’t in any way work as a training collar.

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

What battery type does this collar use?

Great news!!! All Our K9 Bark Collars are RECHARGEABLE!!! It means no more buying expensive batteries that do not last long. The device needs to only be charged once a week and you’re good to go! Another great news? You can use any type of USB charging outlet as long it is under 1 ampere (e.g. your very own phone charger)

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Can my dog use the collar everyday 24/7?

Our K9 Bark Collars have the shortest, most rounded and skin-friendly prongs there is so the collar is safe to use for a maximum of 23 hours in every 24 hour period. However, we recommend that the collar be used only when necessary and it is very important to clean the collar everyday and check your dog’s neck for rash (in case your dog’s skin is too sensitive)

Collar suddenly stopped working after a few hours

Four Easy Things to Check:
*Battery:
-Like most devices nowadays, the collar won’t function normally if the battery does not have enough charge. Kindly charge the collar for approximately 4 hours before using it again.
*Test the collar:
-After charging, puff a small amount of air at the back of the device and see if the collar will activate. To make it easier for you, we actually made a video on how it’s done!
sound and static shock test
https://www.youtube.com/watch?v=Q50N2izQndQ
*Check the collar’s fit:
-Since the device works off air pressure, it’s a must that the collar fits snugly around your dog’s neck, letting only one finger to comfortably slide under the strap.
Strap is too long?
No problem! You can trim it down to fit the size of your dog’s neck. Click the link below for a very short, tutorial video on how it’s done:
Trimming bark collar to size
https://www.youtube.com/watch?v=7SEBi8Sfgkw
Lastly:
*Check the sensitivity setting:
-The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar on your dog.
Hope that Helps, You can also contact us directly at help@ourk9.com Thank You

 

DID THIS ANSWER YOUR QUESTION?

😀 🙂 🙁

Collar suddenly stopped working after a few hours

Four Easy Things to Check:
*Battery:
-Like most devices nowadays, the collar won’t function normally if the battery does not have enough charge. Kindly charge the collar for approximately 4 hours before using it again.
*Test the collar:
-After charging, puff a small amount of air at the back of the device and see if the collar will activate. To make it easier for you, we actually made a video on how it’s done!
sound and static shock test
https://www.youtube.com/watch?v=Q50N2izQndQ
*Check the collar’s fit:
-Since the device works off air pressure, it’s a must that the collar fits snugly around your dog’s neck, letting only one finger to comfortably slide under the strap.
Strap is too long?
No problem! You can trim it down to fit the size of your dog’s neck. Click the link below for a very short, tutorial video on how it’s done:
Trimming bark collar to size
https://www.youtube.com/watch?v=7SEBi8Sfgkw
Lastly:
*Check the sensitivity setting:
-The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar on your dog.
Hope that Helps, You can also contact us directly at help@ourk9.com Thank You

 

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Where can I download or view the manual online

Just type in your name, email address and dog breed for you to be able to access the manuals online. View them online conveniently anytime or download it for offline use. It’s completely up to you!!!

 

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I received a KEY together with my collar? What is it for?

That is a Training WebKey… What you do is put it into a USB slot in either your computer or laptop and it will automatically open up the internet and take you to our Dog Training Resources page where you will find all the Training Manuals for our Collars and Free Dog Training Books and also The FREE Clicker Training E- book. There are also Lots of Training and Instructional videos teaching you how to use your collar correctly and to size it properly.

 

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How can i turn this collar off?

Just hold down the power button (That’s the one with the broken circle) down for 3 seconds and the collar will beep twice to say it is off. To turn it back on, hold the button down for 2 seconds and the collar will beep once to say that it is on. We also have a video now to show you how to turn the collar on and off.

 

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How can I tell if the collar needs charging and how long should I charge it?

The collar will flash a red light if it needs charging. If this happens, kindly charge the collar for approximately 4 hours. You will see all three red lights flashing one by one and that indicates the device is charging properly. How to tell if it’s done charging?

 

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Who should I contact if I have any trouble with my collar?

Our K9 boasts of a very good customer service! Just send us an email on help@ourk9.com if you need any help with our product.

 

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The package came with a little transparent plastic device that fits the prongs. What does it do?

It is a testing light. Whenever you test the collar for static, just insert the prongs inside the plastic and it will light up telling you that the static shock works. We made a video on how to test the collar properly. The link will be included in the manual..

 

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Emerald and Amethyst Q&A

Can two dogs be corrected simultaneously?

Hello! you can add a second collar in this package and both collars will be controlled using the same remote.

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Does the remote have a lanyard?

Hi, no it doesn’t have one. You can easily place it in your pocket though because the remote is really slim and small – just the size of an iphone.

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Is it big enough for an 80-lb dog?

Yes it is! The collar’s strap is adjustable and made extra long to make sure it will fit your dog’s neck perfectly.

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Is the collar quick release or buckle?

Our K9 training collars are quick-release buckle. It takes just one second to pop it open or shut. This makes getting your dog ready for a walk extremely easy, especially if you have a squirmy dog who doesn’t like to hold still! If you have further questions or concerns please send us an email.

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Do you keep on your dogs 24/7, Even if i'm not at home.

Hi, You Must Remove the Collar daily, clean and gently massage your dogs neck . Because the collar is quite tight you must remove it daily to avoid any likelihood of your dog developing any pressure sores.

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Has anyone tried this on the first three settings and felt it. .The last collar I had made my dog yelp on lowest setting.

Yes my son did. He said it wasn’t bad. However if your dog is sensitive I’d try the vibration mode first.

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Does this collar have an automatic 'sleep' mode? Does it turn off after a few minutes of inactivity (collar being still) or stay on all the time?

Hi, the collar stays ON all the time but will only work when your dog barks on automatic mode or if you use the remote on manual mode. Hope this helps.

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Is this collar waterproof?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

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Cinnamon Q&A

Do you keep on your dogs 24/7, Even if i'm not at home.

Hi, You Must Remove the Collar daily, clean and gently massage your dogs neck . Because the collar is quite tight you must remove it daily to avoid any likelihood of your dog developing any pressure sores.

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Is this collar waterproof?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

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Is the collar quick release or buckle?

Our K9 training collars are quick-release buckle. It takes just one second to pop it open or shut. This makes getting your dog ready for a walk extremely easy, especially if you have a squirmy dog who doesn’t like to hold still! If you have further questions or concerns please send us an email.

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Can two dogs be corrected simultaneously?

Hello! you can add a second collar in this package and both collars will be controlled using the same remote.

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What size batteries does this take? What is the battery life?

This collar is rechargeable and do not need replacement batteries. The handheld transmitter is also rechargeable. The battery life depends on how often the collar gets activated by you (manually) or your dog (automatically). We tested this collar to a frequent barker and we need to only charge twice a week. If your dog barks less, you may only have to charge it once every 7 days.

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Ivory and Charcoal Q&A

Does it include batteries?

Hello! you can add a second collar in this package and both collars will be controlled using the same remote.

Can my dog swim with it on?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

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Do I have to always use the remote to activate this collar?

Hello! The Ivory Collar can be activated manually using the remote and the best thing about this collar is that it also has an automatic function. You can switch it to manual or automatic mode any time you wish to. The sensitivity level on the device needs to be adjusted properly so it will work on automatic mode. All the instructions needed to use this collar will be included in the manual. Hope this helps!

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Does the automatic mode go off (beep,vibrate,shock) when your dog goes down the stairs, shakes or moves too much? How is it too sensitive/touchy)?

No it does not. The automatic mode will only go off if you switch it off. The collar may trigger false alert and to avoid this, you may adjust the sensitivity setting accordingly and make sure the collar fits your dog’s neck snugly – following the instructions included in the manual. The sensitivity setting can be adjusted between levels 1 to7 giving you a lot of room to adjust it.. Hope this helps you. In case you need further assistance, please feel free to send us an email anytime. Have a great day!

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Do I get any kind of warranty on this product?

Hello! We offer 30-day risk-free money back guarantee and a replacement warranty after the 30-days period. If you need any help or have any more question regarding the product’s warranty, please feel free to send us a message anytime and we’d be happy to assist you!

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Can two dogs be corrected simultaneously?

Hello! you can add a second collar in this package and both collars will be controlled using the same remote.

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Does the remote have a lanyard?

Hi, no it doesn’t have one. You can easily place it in your pocket though because the remote is really slim and small – just the size of an iphone.

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Is this collar safe for toy breeds?

Absolutely! The new and improved Mint Collar is the smallest
dog bark collar in the market and it’s designed mainly for very small, toy breed dogs starting from 4-lbs. It only uses beep and vibration for training and won’t in any way cause pain to your dog. We made this collar because it just isn’t right to put a one-size-fits all bark collar to extra small dogs. Thank you!

Jenna – Our K9 Customer Service Manager

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Is this collar waterproof?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

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