Black Bark Collar Q&A

Can your shock collars burn my dog?

No! OUR SHOCK COLLARS DO NOT BURN…… There is simply not the energy or power within the tiny little battery to do that… To Burn something you need to generate a lot of heat our collars have several safety features built in that prevent anything like that happening… (more on that in a bit)
The Horrendous pictures that you see posted on the internet are Images of Necrosis and NOT Burns…. Where Stupid Owners have simply not bothered to read the instructions provided or watch the videos provided, but simply just strap the collar around their dogs neck and leave it…. Where the collar is too tight it puts pressure on the skin and cuts of the blood supply under the skin and because the collar does not get removed in time the skin dies and produces these dreadful wounds… (Exactly the same as bed sores, continued pressure in the same area…).
Now more on the safety features of our collars… When your dogs barks The collar will run through 7 cycles (5 tiny .5 secs shocks) and then go into safety mode for 1 minute, It will do this a further 2 times and then shut the collar down completely…. So if a dog was to get “Freaked Out” by the collar, the maximum number of corrections that it would ever receive would be 15 in a 4 and a half minute period. So you can see there is no possible way that our collars could generate any heat let alone enough to burn….
To give you an idea how much heat it needs to burn, there is an electric execution in the film The Green Mile. They were using in excess of 2,000 volts of electricity sustained for 2 minutes…. Our battery is 3.6 volts and we do half a second…

Will this fit and work on my dog?

The ALL NEW RED BARK COLLAR is recommended for Small to Medium-Sized Terriers. The straps can be cut or trimmed down to fit the size of your dog’s neck. It uses beep and static shock for correction. We made a program that’s designed to stop excessive barking without punishing your dog with every bark (The device will only beep for the first two barks and if your dog behaves instantly, he won’t even get to the shock correction part.) HUMANE AND EFFECTIVE EVEN WITH THE MOST STUBBORN DOGS.

Will this still work even if I have two or more dogs at home?

Absolutely! The good thing about Our K9 Bark Collar is that they work off air pressure. Meaning that whenever your dog barks, his throat will push a small amount of air at the back of the device making the collar beep and zap, so the collar can only be activated by the dog wearing it.

Can I adjust the shock level?

Yes! You just have to press the Z or voltage sign to adjust the strength of the static shock. You can start at level 1 and observe how your dog reacts to it.. slowly increasing the level each day if you thin your dog needs more.

Is the collar water resistant or water proof?

The device is water resistant. It’s okay to use it under the rain or during showers but not in the pool. Please be careful before submerging the device in the water, kindly make sure that the USB charging port is sealed of properly to avoid the water getting inside the collar.

Will the collar work on growls and whines?

No. The collar can only be activated by a dog’s bark. The reason is because the collar is air-activated, as your dog barks, small amount of air gets pushed at the back of the device triggering it to get activated. A growl or whine no matter how strong it is, won’t be enough to produce the same amount of air pressure a bark can do.

Can the collar also be used to get my dog do what I ask?

An automatic bark collar can only be used to minimize or stop excessive barking. They activate automatically whenever your dog barks and hence won’t in any way work as a training collar.

What battery type does this collar use?

Great news!!! All Our K9 Bark Collars are RECHARGEABLE!!! It means no more buying expensive batteries that do not last long. The device needs to only be charged once a week and you’re good to go! Another great news? You can use any type of USB charging outlet as long it is under 1 ampere (e.g. your very own phone charger)

Can my dog use the collar everyday 24/7?

Our K9 Bark Collars have the shortest, most rounded and skin-friendly prongs there is so the collar is safe to use for a maximum of 23 hours in every 24 hour period. However, we recommend that the collar be used only when necessary and it is very important to clean the collar everyday and check your dog’s neck for rash (in case your dog’s skin is too sensitive)

Collar suddenly stopped working after a few hours

Four Easy Things to Check:
*Battery:
-Like most devices nowadays, the collar won’t function normally if the battery does not have enough charge. Kindly charge the collar for approximately 4 hours before using it again.
*Test the collar:
-After charging, puff a small amount of air at the back of the device and see if the collar will activate. To make it easier for you, we actually made a video on how it’s done!
sound and static shock test
https://www.youtube.com/watch?v=Q50N2izQndQ
*Check the collar’s fit:
-Since the device works off air pressure, it’s a must that the collar fits snugly around your dog’s neck, letting only one finger to comfortably slide under the strap.
Strap is too long?
No problem! You can trim it down to fit the size of your dog’s neck. Click the link below for a very short, tutorial video on how it’s done:
Trimming bark collar to size
https://www.youtube.com/watch?v=7SEBi8Sfgkw
Lastly:
*Check the sensitivity setting:
-The sensitivity setting plays an important role in maintaining the collar’s accuracy. It will tell how easily the collar gets activated. Setting the sensitivity level too high will trigger the device to activate unnecessarily and putting it too low may result with the collar not activating at all. Hence, it is very important to set the correct level of sensitivity before putting the collar on your dog.
Hope that Helps, You can also contact us directly at help@ourk9.com Thank You

Where can I download or view the manual online

Just type in your name, email address and dog breed for you to be able to access the manuals online. View them online conveniently anytime or download it for offline use. It’s completely up to you!!!

I received a KEY together with my collar? What is it for?

That is a Training WebKey… What you do is put it into a USB slot in either your computer or laptop and it will automatically open up the internet and take you to our Dog Training Resources page where you will find all the Training Manuals for our Collars and Free Dog Training Books and also The FREE Clicker Training E- book. There are also Lots of Training and Instructional videos teaching you how to use your collar correctly and to size it properly.

How can i turn this collar off?

Just hold down the power button (That’s the one with the broken circle) down for 3 seconds and the collar will beep twice to say it is off. To turn it back on, hold the button down for 2 seconds and the collar will beep once to say that it is on. We also have a video now to show you how to turn the collar on and off.

How can I tell if the collar needs charging and how long should I charge it?

The collar will flash a red light if it needs charging. If this happens, kindly charge the collar for approximately 4 hours. You will see all three red lights flashing one by one and that indicates the device is charging properly. How to tell if it’s done charging?

The package came with a little transparent plastic device that fits the prongs. What does it do?

It is a testing light. Whenever you test the collar for static, just insert the prongs inside the plastic and it will light up telling you that the static shock works. We made a video on how to test the collar properly. The link will be included in the manual..

Who should I contact if I have any trouble with my collar?

Our K9 boasts of a very good customer service! Just send us an email on help@ourk9.com if you need any help with our product.